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Refund policy
At
("we," "our," or "us"), we strive to ensure that our users are satisfied with the services and courses we provide. This Refund Policy outlines the circumstances under which refunds may be granted, and the process for requesting them. By using our platform, you agree to this policy.
Refunds are available under the following conditions:
If you purchased a course but did not access it (e.g., no lessons or materials were opened or downloaded), you may request a full refund within [insert number] days of purchase.
If technical issues on our platform prevented you from accessing the course or completing it, and we are unable to resolve the issue within a reasonable timeframe, you may be eligible for a refund.
If you are dissatisfied with a course, you may request a refund within days of purchase, provided you have completed no more than 70% of the course content.
For subscription-based plans, partial refunds are not available. You can cancel your subscription at any time, and access will remain active until the end of the billing period.
The following are not eligible for refunds:
Courses purchased during promotional periods or with discount codes, unless otherwise specified.
Courses where more than [insert percentage] of the content has been completed.
Downloadable resources, such as eBooks or templates, once accessed.
Group purchases or bulk licenses.
To request a refund, follow these steps:
Contact Support: Email us at [Insert Email Address] with your purchase details, including your order number and reason for the refund request.
Provide Proof: If applicable, provide screenshots or other evidence supporting your claim (e.g., technical issues).
Await Confirmation: Our team will review your request and respond within business days.
Approved refunds will be processed back to the original payment method within business days.
Refunds may take additional time to appear on your statement, depending on your bank or payment provider.
We reserve the right to update this Refund Policy at any time. Any changes will be posted on this page with an updated "Effective Date." It is your responsibility to review this policy periodically.
If you have any questions or concerns about this Refund Policy, please contact us at:
Refunds are available under the following conditions:
If you purchased a course but did not access it (e.g., no lessons or materials were opened or downloaded), you may request a full refund within [insert number] days of purchase.
If technical issues on our platform prevented you from accessing the course or completing it, and we are unable to resolve the issue within a reasonable timeframe, you may be eligible for a refund.
If you are dissatisfied with a course, you may request a refund within [insert number] days of purchase, provided you have completed no more than [insert percentage] of the course content.
For subscription-based plans, partial refunds are not available. You can cancel your subscription at any time, and access will remain active until the end of the billing period.
The following are not eligible for refunds:
Courses purchased during promotional periods or with discount codes, unless otherwise specified.
Courses where more than [insert percentage] of the content has been completed.
Downloadable resources, such as eBooks or templates, once accessed.
Group purchases or bulk licenses.
To request a refund, follow these steps:
Contact Support: Email us at [Insert Email Address] with your purchase details, including your order number and reason for the refund request.
Provide Proof: If applicable, provide screenshots or other evidence supporting your claim (e.g., technical issues).
Await Confirmation: Our team will review your request and respond within [insert number] business days.
Approved refunds will be processed back to the original payment method within [insert number] business days.
Refunds may take additional time to appear on your statement, depending on your bank or payment provider.
We reserve the right to update this Refund Policy at any time. Any changes will be posted on this page with an updated "Effective Date." It is your responsibility to review this policy periodically.
If you have any questions or concerns about this Refund Policy, please contact us at:
Email:
